Digital Service of Process Updates

ServeManager's feature, Digital Service Of Process (DSOP for short), has been a popular addition that helps process servers continue their work when the physical service of process is impractical or is otherwise preferred by the intended recipient. Over the last two years since the beta release of our DSOP workflow, it has been successfully utilized many thousands of times by our subscribers. Our latest updates to DSOP allow the recipient to preview the service document before affirmatively declaring their intention to waive the physical service of process by executing a Notice of Acknowledgment. Once signed by the recipient it is shared automatically with the initiator of the DSOP transaction. Additionally, as the initiator, you now have a new Affidavit/ Proof of Service template that allows you that attest to the digital service transaction details. You now can provide your client with a Affidavit of Digital Service along with the signed Acknowledgment by the recipient.

Need a refresher on the Digital Service of Process workflow? Read our original guide here: https://www.servemanager.com/pages/eservice

After the recipient opens the email notification and opts to waive service and download the documents they are prompted to provide name, title, or role, as well as, click through and agreement to affirmatively waive the physical service of process option.

After waiving the physical service, a Notice and Acknowledgment of Receipt and Waiver of service is generated by the secure application and is sent to both the initiator (ServeManager subscriber) and the recipient. See example below.

If you choose to provide your client with a Affidavit of Service/Proof of Service a updated Affidavit template of that document is available for your use. See sample below.

Here is a video demonstrating the Digital Service of Process Feature in action:

These changes will go into effect early August, 2023. Please feel free to contact us with any questions or comments.