Employees in your account can now be setup with more customized and specific permissions. The standard permission levels, Owner, Admin, and Limited are still available, but you can now create your own set of permissions for a user using the new Custom option. What this means is you can now enable a user to do things like create jobs, but not access accounting. A full list of permission options and what they enable can be found here.
We recently changed individual Job Logs to include more info about when and who shared items with collaborators. In an effort to increase visibility regarding this function even further we've also changed the icons and the menu interface that controls these functions.
Previously when entering an attempt on a job with a collaborator there was a dropdown to choose who would be able to see the attempt once saved. This menu was often missed. Instead there is now a set of checkboxes, one for the Client side and one for the Contract Server side. These will only display if you're collaborating on that end. The system will still default to making attempts visible to all parties if the user has permissions to do so so nothing has changed as far as how these items are automatically shared, the interface simply looks a bit different. Limited employees without Client access still won't be able to share the attempt directly with the client.
Once you've entered a few attempts and created affidavits on a job with a collaborating party you'll see the icons in the Job next to the Share link are now also different. Previously you still had the same information displayed, but it wasn't quite as clear as it is now. If you're collaborating on either side you'll see Client or Server displayed. If there is an Eye icon next to that party it means they can see that entry on their side. If there's a red No Symbol (the circle with a diagonal line) then that party cannot see that entry. To alter who can and cannot see these click the Share link next to the entry and you will have checkboxes to choose visibility.
If you haven't started using it already, there is an option within ServeManager to take credit card payments via Stripe. We've made a small change to how you can use this feature. Previously the option to pay via Stripe was only available to your clients if you emailed the invoice to them. You can now charge their credit card directly from your saved Invoice or Statement.
To do so simply open any Issued Invoice or Saved Statement and click the Apply payment option up top. At the bottom of the interface is an option to enter credit card info. Enter the info your client gives you here and you can run the card for them. If the charge is successful the invoice will be marked as paid, you'll receive a notification email from Stripe, and you'll then receive a deposit from Stripe in the usual amount of time.
We've made a few adjustments and additions to how you communicate with your client and with your colleagues.
Within each Job there is a log displaying actions from your account within the Job including things like adding Notes, Attempts, and Affidavits. We've now added a function to also track who and when someone either emailed an event or shared with a collaborator. You'll see these logs in addition to the normal Created, Updated, or Deleted events.
We also changed how Contacts are displayed when saving Notes, Attempts and so forth. Previously when creating or sharing an event the program would default to displaying only the default Contact, or no one at all if a contact was not selected. Instead the system will now generally display up to 5 contacts for any company in this screen. If you assign a default contact for a Job the default contact for the Job will be displayed at the top with an asterisk symbol.
We're still dialing in the address auto-complete feature based on your feedback. Last week we enabled the "All Caps" option in settings, and now we've released the Zip+4 codes option.
To enable this, go to My Account > Settings, then scroll down to "Addresses". Simply check the "Use Zip+4 codes for auto-completed addresses" and the next time you enter an address it will auto-complete with the Zip+4 codes.
Once you enable the Zip+4 codes option, this is what it will look like next time you enter an address.
We recently added an option to auto complete addresses within the program. Many of our users and members of the legal industry often fill in data in all uppercase letters. There is now an option to have your auto completed addresses save in uppercase.
To enable this function click My Account > Settings > Scroll to the Addresses section and check the second box to use UPPERCASE letters. Scroll to the bottom to Save your settings.
We've added an auto complete function to the addresses you enter in ServeManager. Going forward whenever you begin typing a service address, a court address, or a company address the program will try to fill in the address for you, including, City, State, ZIP, and County. This function is also available on the mobile site if you're updating an address from the field.
Results will be presented to you based on proximity to your location, which is pulled from your Account address. This means if you're in Denver, CO and were to search for 3120 Blake St the first result will be the address in Denver, CO as opposed to a similar address in another city.
You can now mass print not only your Affidavits, but also Field Sheets, Documents to be Served, and Invoices.
You will still create individual Affidavits and Invoices like normal, but you can combine these file types as well as any PDFs that have been uploaded to Document to be Served and any Field Sheets, into single large files. When you choose to mass print all of the documents will be grouped by job meaning one job's files will be in order, then the next job's and so forth.
To Mass Print Documents go to the Jobs page or an individual Company's Jobs page and apply any Filters you might like to use. Once that's done check off any job from the list you'd like to print documents for. Once your list is complete use the Options menu and choose Print Documents.
Now you can select which of the 4 eligible documents you'd like to print. Once satisfied click Generate PDF to create your print file. You'll be taken to the Downloads page where the file will be at the top of the list. Depending on the number of documents included this may take a moment to generate. Once complete you can download the file and either send it to your printer or save it to your hard drive to send an email to your client with the file.
In addition to emailing invoices to your clients, your Collaborating Clients can now see issued invoices within the program. This makes it so they don't have to dig around an email account to find and pay you, they can find the job they want to send payment for directly through ServeManager.
When you issue an invoice to a collaborating client the program will automatically add a note which lets them view and potentially pay your invoice if you've signed up with Stripe. Only the client side of the collaboration can view this note. As the invoice issuer you cannot see it, but know that if the invoice is issued the note is present. The Invoice Issuer is still the only party that can manually mark an invoice as paid or edit it, but this link allows clients to view the same page they were able to see from emailed invoices.
This also means any subscribed process server doing work for you can also issue invoices to you and you will be able to view them within the job. In the scenario that you're collaborating with a process server and a client on a job your client cannot view your contract server's invoice, only the invoice you create and issue to them.
By default when a user sends an email through ServeManager the reply email address is set to the user's email address. You now have an option to set an account wide email address so that all users who send an email within your company will have replies sent to this general inbox instead of their personal emails.
To set your company's reply email address click My Account and Settings. Scroll down to the Email Notifications section and enter your reply email here. Make sure to save at the bottom. All future updates sent from ServeManager will now have this email set as the reply email.
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